Bill guides
Plain-English guides to the rules that help you pay less, checked against Ofcom, the FCA, Ofgem, GOV.UK and Citizens Advice. Each one links to its sources.
- Council tax single person discount: how to get 25% off
If you're the only adult in your home, or everyone else is 'disregarded', you can get 25% off council tax. Who counts, how to apply and backdating. - How to check and challenge your council tax band
Council tax bands are based on 1991 values (2003 in Wales). How to check your band, compare neighbours, and ask the VOA for a review or make a formal challenge. - Mid-contract price rises: can I leave my contract?
Since 17 January 2025, Ofcom requires price rises in new contracts to be set out in pounds and pence. When you can leave penalty-free, and what to do. - Phone contract ended: are you still paying for your phone?
When a phone contract ends, you may be paying for a handset you already own. How Ofcom's rules help, and how to switch to SIM-only or ask for a lower price. - Insurance renewal price gone up? What the FCA rules say
Since 1 January 2022, FCA rules say your home or motor insurance renewal price can't be more than a new customer would pay for the same cover through the same channel. - How to haggle your broadband or TV renewal
A step-by-step way to ask your broadband or TV provider for a better price at renewal, using your end-of-contract notice and real quotes. - How to read your energy bill (and check it's right)
Plain-English guide to your gas and electricity bill: kWh, unit rates, standing charges, the price cap, and switching free in the last 49 days of a fixed deal. - Sky or Virgin Media price rise: what you can do
Got a Sky or Virgin Media price-rise letter? How to tell whether the rise was in your contract, when you can leave penalty-free, and how to negotiate. - End-of-contract notifications: what your provider must tell you
Broadband, phone and pay-TV providers must tell you 10–40 days before your contract ends, including what you'll pay next and their best deals. What to do with it. - Broadband social tariffs: who qualifies and how to switch
Social tariffs are cheaper broadband and phone deals for people on Universal Credit, Pension Credit and some other benefits. Who qualifies and how to switch.