← All guides · Updated 2 November 2026
Broadband social tariffs: who qualifies and how to switch
If you or someone in your household gets Universal Credit or certain other benefits, you may be able to get broadband for much less than a standard package. These are called social tariffs, and Ofcom says take-up is still low, so many people who qualify aren't using them.
What is a social tariff?
Ofcom describes social tariffs as cheaper broadband and phone packages for people claiming Universal Credit, Pension Credit and some other benefits. Some providers call them "essential" or "basic" broadband. They're delivered in the same way as normal packages, just at a lower price. Ofcom says most offer superfast speeds over 30 Mbit/s.
Who qualifies?
According to Ofcom:
- if you or someone in your household claims Universal Credit, you could switch to any of the social tariffs available;
- all major providers also include people on Pension Credit, Employment and Support Allowance, Jobseeker's Allowance and Income Support;
- some providers include other benefits, such as Personal Independence Payment and Attendance Allowance;
- the person receiving the benefit needs to be the main person on the contract.
Each provider sets its own rules, so check the exact eligibility on the provider's site before you apply.
How much do they cost?
Prices vary by provider and change over time. Ofcom keeps a full, up-to-date list of social tariffs with prices, speeds and where they're available: see the Ofcom: social tariffs list. Check that a tariff is available at your address.
How to apply
- Check your current provider first. Ofcom suggests seeing if your provider offers a social tariff. You can apply for most online or by phone.
- If it doesn't, you can switch to one that does. Ofcom says your provider might let you leave your current contract without a penalty; ask.
- Have proof of benefits ready. Providers usually check eligibility, sometimes automatically with the DWP.
Is a social tariff right for you?
Compare the speed you need with the tariff's speed. Many households are fine with 30 to 70 Mbit/s. If you need more, some providers offer faster social tariffs at a slightly higher price.
Can I keep my email address or number?
Usually you can keep your landline number when switching broadband provider. Email addresses provided by your old broadband company may close, so check before you switch and move important accounts to another email address first.
Mobile too
Some mobile networks also offer social tariffs for people on benefits. They're listed on the same Ofcom page.
Check your own bill
Enter what you pay for broadband now and a social tariff price from Ofcom's list. Bill Fighter shows the yearly saving and writes a letter to your provider.
Free, no sign-up. Uploaded bills are read and deleted straight away.
Related guides
- How to haggle your broadband or TV renewal
- How to read your energy bill (and check it's right)
- Council tax single person discount: how to get 25% off
Sources
Last checked 02/11/2026. Rules change, so check the linked pages before you act. This is general information, not financial or legal advice.