Energy poor service complaint letter
Formal complaint letter for poor energy service, which starts the 8-week clock for the free Energy Ombudsman.
1. Add your details
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2. Copy, print or download
Tips
- Send it through your provider's complaints email, web form or post, and keep a copy with the date you sent it.
- Note the date: you can usually go to the free Energy Ombudsman after 8 weeks, or sooner with a deadlock letter.
Sources
Last checked 02/11/2026. This is a template with general information, not legal or financial advice. Check your own contract and the linked pages before you send it.