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Letter to cancel your phone contract

Want to leave your phone contract provider? This letter gives notice and asks them to confirm your end date and final bill before taking any payment.

1. Add your details

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2. Copy, print or download

Tips

• Send it through your provider's complaints email, web form or post, and keep a copy with the date you sent it.
• Note the date: you can usually go to the free complaint scheme (CISAS or the Communications Ombudsman) after 6 weeks, or sooner with a deadlock letter.

Sources

• Ofcom: switching broadband provider
• Communications Ombudsman
• CISAS

Last checked 02/11/2026. This is a template with general information, not legal or financial advice. Check your own contract and the linked pages before you send it.

Other phone contract letters

• Phone contract price rise complaint letter
• Out-of-contract phone contract complaint letter
• Phone contract poor service complaint letter
• Phone contract billing error complaint letter