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Out-of-contract phone contract complaint letter

If your phone contract contract has ended and your price went up, this letter asks why, using Ofcom's end-of-contract notice rules, and asks for your best deal and a refund if you weren't told.

1. Add your details

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2. Copy, print or download

Tips

• Send it through your provider's complaints email, web form or post, and keep a copy with the date you sent it.
• Note the date: you can usually go to the free complaint scheme (CISAS or the Communications Ombudsman) after 6 weeks, or sooner with a deadlock letter.
• Read our guide: Phone contract ended switch sim only.

Sources

• Ofcom: companies must tell customers about their best deals
• Communications Ombudsman
• CISAS

Last checked 02/11/2026. This is a template with general information, not legal or financial advice. Check your own contract and the linked pages before you send it.

Other phone contract letters

• Phone contract price rise complaint letter
• Phone contract poor service complaint letter
• Phone contract billing error complaint letter
• Letter to cancel your phone contract